General Ordering Information
Customers in the U.S. and all countries except those who have an authorized distributor may order by
• Online (recommended)
• Email (firstname.lastname@example.org)
• Fax (240-238-9860).
Your order must include:
• Your name, phone number, and email address;
• Payment method;
• Shipping address;
• Billing address;
• Product name, catalog number, size, and quantity of each product ordered.
We accept following payment methods:
• Major credit cards: VISA, MasterCard, Discover, and AmericanExpress. Please provide the name, card number, and expiration date on the credit card;
• Purchase order per Arraystar’s pre-approval. Please provide your purchase order number along with your purchase order document together.
Prices are subject to change without prior notice and are effective at the time of your order.
Payments must be received in full prior to shipment of order. Purchase orders must be pre-approved by Arraystar Inc. Terms are net 30 days with 1.5% interest per month charged on past due amounts. Payments must be made in U.S. dollars.
All products are shipped F.O.B. Origin. The shipping and handling charges will be prepaid and added to the invoice. Arraystar shall choose what it considers the most appropriate carrier or means of shipment unless Customer specifically requests otherwise.
All quoted and requested delivery dates are estimates only. To assure product integrity, perishable items are not normally shipped on Friday until next Monday. Arraystar will not be liable for delay in the delivery for any reason including Customs clearance.